Privacy Policy
Last updated: September 28, 2026
This Privacy Policy explains what information IKON Retail Logistics LLC ("IKON," "we," "us," or "our") collects through the IKON Retail Logistics platform (the "Service"), how we use it, and who we share it with. It applies to the web dashboard, AI assistant, and the public website at ikonretaillogistics.com.
1. Information we collect
Account and business information. When you create an account, we collect your name, email address, business name, and any staff accounts you set up. Authentication is handled by Firebase Authentication, which may also store a password (as a secure hash, never in plain text) or a passkey credential if you choose passwordless sign-in.
Inventory and business data. Manifests, item photos, pricing, condition notes, shipping details, and other records you upload or generate while using the Service — this is Your Content, and it's what the Service is built to help you manage.
Connected integrations. If you connect Shopify, Facebook/Meta, QuickBooks/Intuit, or a shipping carrier, we store the authorization tokens needed to act on those accounts on your behalf, and we exchange the data necessary to perform the actions you request (for example, pushing a listing or posting a sales entry).
AI assistant activity. Messages you send the AI assistant and the actions it takes are stored as part of your account's conversation history, so you and your staff can review what it did and why.
Billing information. If you subscribe to a paid plan, billing is handled by a third-party payment processor. We receive confirmation of your subscription status but do not store your full card number ourselves.
Usage and log data. Standard technical data such as IP address, browser type, device information, and request logs, collected automatically to operate and secure the Service.
Waitlist and contact form submissions. If you submit the early-access or contact form on our public website, we collect the name, email, business details, and message you provide, solely to respond to your inquiry.
2. How we use this information
We use the information above to: provide and operate the Service, including the features you explicitly use (listing, fulfillment, accounting sync, the AI assistant); authenticate you and secure your account; process billing for paid subscriptions; respond to support requests; send operational emails (such as pickup-pass notices, weekly business digests, or account notifications) that you've enabled; and improve the Service's reliability and functionality. We do not sell your data, and we do not use your inventory or business data to train AI models for any purpose beyond providing the Service to you.
3. The AI assistant and third-party AI processing
The AI assistant is powered by a third-party large language model (Google's Gemini, via Google Cloud Vertex AI). When you use the assistant, or when features like sourcing analysis run, relevant data is sent to that provider's API to generate a response — this is processed under Google Cloud's enterprise data-handling terms, and is not used by Google to train its general-purpose models. Don't share information through the assistant that you're not comfortable being processed this way.
4. Who we share information with
We share information only as needed to provide the Service:
- Infrastructure providers — Google Cloud Platform and Firebase host our servers, database, and authentication system.
- Integrations you connect — Shopify, Facebook/Meta, QuickBooks/Intuit, and shipping carriers, only for the actions you authorize.
- AI processing — Google Cloud Vertex AI, as described above.
- Payment processing — our third-party payment processor, for subscription billing.
- Legal requirements — if required to comply with a legal obligation, protect our rights, or prevent fraud or harm.
We do not share your data with third parties for their own advertising or marketing purposes.
5. Cookies and tracking
The Service uses functional cookies and browser storage necessary for you to stay signed in and for the app to work correctly. We do not use third-party advertising trackers on the dashboard or the public website.
6. Data retention
We retain your account and business data for as long as your account is active. If you close your account, we'll delete or anonymize your data within a reasonable period, except where we're required to retain records for legal, tax, or accounting purposes, or where data has already been shared with a third-party integration you connected (which is then subject to that provider's own retention practices).
7. Your rights
You can access, correct, or export most of your account and inventory data directly from the dashboard. You can also request access to, correction of, or deletion of your personal information by contacting support@ikonretaillogistics.com. We'll respond to verified requests within a reasonable timeframe, subject to our legal and legitimate business retention needs.
8. Data location
Our infrastructure runs on Google Cloud Platform, primarily in United States data center regions. If you're accessing the Service from outside the United States, your information will be transferred to and processed in the United States.
9. Security
We use industry-standard measures to protect your data, including encryption in transit (HTTPS/TLS) for all traffic to the Service, access controls limiting who can reach production systems, and secure credential storage for third-party integration tokens. No method of transmission or storage is perfectly secure, and we can't guarantee absolute security.
10. Children's privacy
The Service is intended for business use by adults and is not directed at children. We don't knowingly collect information from anyone under 18.
11. Changes to this policy
We may update this Privacy Policy as the Service evolves. We'll post the updated policy here with a new "Last updated" date, and for material changes we'll make a reasonable effort to notify active account admins directly.
12. Contact
Questions about this Privacy Policy, or requests regarding your data, can be sent to support@ikonretaillogistics.com, or by mail to IKON Retail Logistics LLC, 63 N Burritt Ave, Suite 100 PMB 1056, Buffalo, WY 82834.