Terms of Service
Last updated: September 28, 2026
These Terms of Service ("Terms") govern access to and use of the IKON Retail Logistics platform, including its web dashboard, AI assistant, and related services (the "Service"), provided by IKON Retail Logistics LLC, a subsidiary of IKON US OPS INC ("IKON," "we," "us," or "our"). By creating an account or using the Service, you agree to these Terms on behalf of yourself and, if applicable, the business you represent ("you" or "your").
IKON Retail Logistics is an early-stage platform. We are onboarding operators directly, and some terms below reflect that — read the sections on availability and changes to the Service carefully.
1. Who can use the Service
You must be at least 18 years old and able to form a binding contract to use the Service. If you're creating an account for a business, you're representing that you have the authority to bind that business to these Terms. The Service is intended for liquidation, overstock, and pallet resale businesses and their staff — not for personal, non-commercial use.
2. Your account
You're responsible for the accuracy of the information you provide when creating an account, for keeping your login credentials (including any passkey) confidential, and for all activity that happens under your account. Tell us immediately at support@ikonretaillogistics.com if you suspect unauthorized access. An account admin may invite staff members and control their access level within your business's account.
3. Subscriptions, trials, and billing
Some plans include a free trial period, the length of which is shown before you subscribe. Unless you cancel before the trial ends, your subscription converts to a paid plan and billing begins automatically using the payment method on file. Fees are billed in advance on a recurring basis for the plan you select, are non-refundable except where required by law, and may change with reasonable advance notice. You can cancel or manage your subscription at any time from your account's billing settings; cancellation takes effect at the end of the current billing period.
4. Your data and content
You own the inventory data, manifests, photos, business records, and other content you upload or generate through the Service ("Your Content"). You grant IKON a limited license to host, process, and display Your Content solely to provide and improve the Service. You're responsible for having the rights to any content you upload — including product photos, manifest data, and information about the goods you resell. Don't upload content you don't have the right to use, or content that's illegal, infringing, or fraudulent.
5. Third-party integrations
The Service lets you connect third-party accounts and services — including Shopify, Facebook/Meta, QuickBooks/Intuit, and shipping carriers — to list, fulfill, and reconcile your inventory. When you connect a third-party account, you authorize IKON to access and act on that account on your behalf for the purposes you enable (for example, creating listings or posting sales entries). Your use of those third-party services is also governed by their own terms, which we don't control. IKON is not responsible for the availability, accuracy, or conduct of third-party platforms.
6. The AI assistant
The Service includes an AI-powered assistant that can answer questions and, when you ask it to, take real actions on your account (such as updating inventory or generating a shipping manifest). Actions with real financial or listing consequences require your explicit confirmation before they execute. The assistant's responses are generated by a third-party AI model and, like any AI system, can be wrong — you're responsible for reviewing significant actions before confirming them, and for verifying important information independently.
7. Acceptable use
You agree not to: use the Service for any unlawful purpose or to resell stolen, counterfeit, or otherwise illegally obtained goods; attempt to gain unauthorized access to the Service or other customers' data; interfere with or disrupt the Service's operation; reverse-engineer the Service except as permitted by law; or use the Service to send spam or abusive communications through connected integrations.
8. Service availability and changes
We're actively developing IKON Retail Logistics and may add, change, or remove features, and may experience downtime, especially during this early-access period. We'll make reasonable efforts to communicate material changes but don't guarantee uninterrupted availability. We may suspend or terminate an account that violates these Terms, with notice where practical.
9. Disclaimers
The Service, including any sourcing analysis, pricing guidance, or trend data it provides, is offered "as is" without warranties of any kind, express or implied. Pricing and sourcing recommendations are informational tools, not guarantees of profit — you're responsible for your own purchasing and pricing decisions. We don't warrant that the Service will be error-free, uninterrupted, or that any listing will result in a sale.
10. Limitation of liability
To the maximum extent permitted by law, IKON Retail Logistics LLC and its parent and affiliated entities won't be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenue, arising from your use of the Service. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim arose.
11. Governing law
These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service will be resolved in the state or federal courts located in Wyoming, and you consent to jurisdiction there.
12. Changes to these Terms
We may update these Terms as the Service evolves. We'll post the updated Terms here with a new "Last updated" date, and for material changes we'll make a reasonable effort to notify active account admins directly. Continued use of the Service after a change takes effect means you accept the updated Terms.
13. Contact
Questions about these Terms can be sent to support@ikonretaillogistics.com, or by mail to IKON Retail Logistics LLC, 63 N Burritt Ave, Suite 100 PMB 1056, Buffalo, WY 82834.